General Terms & Service Level Agreement
Overview:
This agreement sets forth all terms and conditions between BMP Services and customers under any of our master agreements and is also designed to define and inform our customers on the standard operating practices governing our employees and programs.
Better My POS, Inc. operates under the dba BMP Services (‘BMP or “Company”) and our legal name and dba can be used interchangeable and should be considered representations of the same entity.
In the case that there is any conflict between the terms and conditions of the General Terms a& Service Level Agreement and any other agreement, this agreement shall control.
General Terms and Conditions:
1.1 – Active Accounts. All customers that enter into a BMP Master Agreement, BetterCare Agreement, BetterProtection Agreement, BetterPay Agreement or BetterServices Agreement will be considered an “Active Account” with BMP Services.
1.2 – Account Manager. All Active Accounts will be assigned an Account Manager, and reassigned to a different account manager at the sole discretion of BMP Services. The Account Manager’s role is to be the primary source of communication between the Customer and BMP Services. They will assist with onboarding the customer into our systems, purchasing new products or services, and scheduling projects or training. They will also be provided the customer information on new products and services and work with Customer to schedule recurring Customer Success Meetings, and they will act as an escalation contact for any customer service related concerns that the Customer may encounter with our various other departments or employees.
1.3 – Account Onboarding. The Account Manager will work with the Customer’s Primary Contact to complete the Customer’s onboarding process. During this time the customer will be requested to fill out a Customer Profile Form and for multi-unit organizations a Company Contacts Form. These forms are required to be submitted prior to the start of any project. The Customer agrees to fill out and return theses forms in a timely manner and to report any necessary changes to BMP Services should information submitted change
1.3.1 – A Legal Contact is the controlling individual responsible for the legal operation of the Customer. 1.3.2 – An Operations Contact is only required if the individual responsible for the day-to-day operation of the Customer differs from the Legal Contact. 1.3.3 – The Billing Contact is the primary contact BMP will work with to submit invoices and collect payment. 1.3.4 – The Technical Contact may be a 3rd party company, but should be whatever individual or entity manages the Customer’s Technology infrastructure, including networking.
2.1 – Payment. BMP Services requires all Active Accounts to maintain an up-to-date Payment Authorization Form on file.
2.2- Deposits. Any invoice for products purchased with a final price greater than one thousand dollars ($1000.00) will requi
re a 70% deposit to be paid prior to BMP submitting a purchase order to the distributor or before any project is started. Deposits are used to cover the upfront costs of any software, hardware or thired party onboarding fees. The remaining balance will be due five (5) calendar days after installation or Go-Live.
2.3- Recurring Payments. All monthly, quarterly or annual recurring fees will be automatically billed to the account on file. ACH Payments will be initiated on the 25th of each month prior to the due date. Credit Card Payments will be initiated on the 1st of each month is which they are due. The first recurring payment of any agreement will be collected with the initial agreement. The second recurring payment for all agreements except Restaurant 365 will be collected on the next regular initiation date after product deployment.
2.4 – Non-Recurring Invoices. All non-recurring invoices generated over the course of the parties’ relationship will be billed net-30 to the Customer.
Invoices will be emailed to the Billing Contact on file. Payment for the invoices can be sent to BMP via ACH, or upon approval of the Customer, BMP will
bill the ACH/CC information on file.
2.4.1- Non Recurring Invoices. include any invoices generated due to out of scope support; signed quotes for products, services or projects;
new products, services or projects requested by those designated by Customer as Authorized Purchasers; any shipping costs; or any other previously
authorized products or services.
2.5 – Late Payment. A Payment will be considered late if, (i) it is received more than five (5) calendar days after the invoice due date, (ii) if a recurring
payment fails and customer doesn’t get it resolved within five (5) calendar days after BMP notifies customer of payment failure. There is a late payment
penalty equal to 5% of the amount past due. Customer is responsible for ensuring that the billing contact is updated upon any changes on their end, BMP is
not responsible for customer not receiving an invoice due to BMP having outdated information.
2.6 – Delinquency. Should any account have a payment that is more than 30 days past due, the account will be placed on Delinquency Status. All accounts
on delinquency status, shall bear interest at the lower of three percent (3%) per month or the applicable maximum legal rate. If an account is in
Delinquency Status, BMP Services, at its sole discretion and without waiving other rights it may have, may suspend, interrupt, or disconnect the Services on
your account without additional notice to you. Additionally, if Customer is in Delinquency Status for more than 45 calendar days within a calendar year,
BMP may require Customer to prepay a full quarter prior to resuming services.
2.7 – Collection. Any account that remains in a Delinquency status for more than 120 days will be considered in Default and will be forwarded for
collection. BMP shall be entitled to all costs of collection, including reasonable attorney’s fees and interest. Any equipment that has not been paid in full
shall be subject to repossession.
2.8 – Refunds. BMP does not offer returns or refunds on any labor, software or hardware as part of this agreement, unless said item is deemed not
authentic or unless approved in writing by an executive of BMP. When a return is approved there will be a restocking fee up to 30% of the current purchase
price.
3.1 – Term. The initial term of any agreement signed with BMP Services shall begin on the date of execution and shall continue until the 1st of the month
following the date of deployment (“Initial Period”). Starting on the 1st of the month following the date of installation, the annual term (“Annual Period”)
shall commence and will continue for twelve (12) calendar months, subjected to successive automatic twelve (12) month renewals (each a “Renewal
Period”), together with the Initial Period and the Annual Period the (“Agreement Period”) unless either party provides written notice to the other party of its
intent not to renew the Agreement at least sixty (60) days prior to the end of the Initial Period or the then-current Renewal Period.
3.1.1 – Additional Non-Third Party agreements that are entered into between the parties during the Annual Period or any Renewal Period of an
active Master Agreement will become incorporated to that master agreement, whose term will supersede the new agreements term.
3.2 – Termination. Termination of this Agreement will not adversely affect any right existing as of the effective date of termination. The rights and remedies
provided under this Agreement are cumulative and in addition to any other rights or remedies available at law and in equity, and any other contract
instrument or paper.
4.1 Purchases. Customer may purchase products and services from BMP throughout the term of this agreement. Each purchase for products or services
over $1000.00 shall have a quote provided to Customer for approval. Each such quote shall become an attachment to the Master Agreement of the customer.
Purchases under $1000.00 can be approved by any authorized purchaser without quotation. Customer agrees to pay the full purchase price for any Product
or Service set forth on each signed quote and for any other non-quoted purchase requested by authorized purchasers.  All transportation, insurance,
shipping and freight shall be paid for by the Customer and will be added to the final invoice for any purchase. Customer agrees to pay the amount of any
taxes resulting from any Agreement between the parties or any activities hereunder, exclusive, however of taxes based upon the net income of BMP. If no
taxes are shown on an agreement, Customer remains responsible for any payment of pertinent state sales and use taxes.
4.2 Products. BMP services shall provide Customer with all Products described in any agreement, quote, exhibit or attachment (the “Schedules”). Products
are defined as all tangible objects. Each product shall be provided to Customer based on the terms of this agreement and the labor to setup or install any
product shall be defined through the agreement or subjected to our standard hourly rate.
4.3 Services. BMP Services shall provide Customer with the Services described in any agreement, quote, exhibit or attachment (the “Schedules”). Services are
defined as all items that have recurring costs associated with them and no not consist of tangible products, and are further referenced as “Direct Services”,
those provided solely by BMP Services and “Third Party Services” or “Pass Through Services” which may from time to time be interchangeably to reference a
service being sold by BMP Services as an authorized dealer, channel partner, or reseller of those services. All Services shall be governed by the terms of this
agreement as well as their individual terms and services. In case of any conflict between agreements, this agreement shall control.
Development, Deployment & Travel:
5.1 Development. Development is defined as the process of preparing any product or service for use by the Customer. This includes but is not limited to the
design, data entry, programming, installation of software, and configuration of any product or service sold. Any product or service with an estimated
development time exceeding 4 hours shall be considered a “Project”. Any quote that includes development that would be considered a project, shall include
an estimated number of labor hours based on the scope of work.
5.2 Project. A Project is any labor commitment whether through a sales quote or through a support request that has an estimated completion time exceeding
4 hours. In all cases Customer will be provided with an estimated number of hours to completed based on the scope of work. In the event that a Project
exceeds the estimated number of hours, any overages under 10% will be free of charge, after that all overages will be billed at our standard hourly rate, in
increments of 15 minutes.
5.4 Project Manager. Each project will be assigned a Project Manager. This person will work with the Customer from the start of a project through its
conclusion. BMP cannot guarantee future projects will be completed by the same Project Manager as previous projects, however Customer can request a
specific Project Manager through their Account Manager and BMP will try to accommodate that request.
5.3 Project Conclusion. All projects will conclude only after Customer has reviewed the scope of work and approved the final production. Once approval is
confirmed the Development stage will conclude and Deployment will be scheduled through their Project Manager.
5.4 Project Manager. Each project will be assigned a Project Manager. This person will work with the Customer from the start of a project through its
conclusion. BMP cannot guarantee future projects will be completed by the same Project Manager as previous projects, however Customer can request a
specific Project Manager through their Account Manager and BMP will try to accommodate that request.
5.3 Project Conclusion. All projects will conclude only after Customer has reviewed the scope of work and approved the final production. Once approval is
confirmed the Development stage will conclude and Deployment will be scheduled through their Project Manager.
5.3 Staging. Any hardware purchased within a package that includes Development, will be staged at the BMP Corporate office. During Staging all necessary
software will be installed, operating systems will be fully updated at patched and any peripheral drivers will be installed and tested.
6.1 Deployment. Deployment is defined as the process used to take any product or service from the development stage to active usage. This includes
shipping from BMP’s office to the Customer’s site, remote installation assistance, or on-site installation depending on the purchase agreement for each
product or service.
6.2 Delivery. Products will be delivered within a reasonable time after the completion of the development stage and subject to the receipt for products from
the distributors. BMP Services shall not be liable for any delays, loss, or damage in transit or by any delays in acquisition of the products when those delays
are caused by a distributor’s backorder or delay.
6.3 Shipping. Unless otherwise agreed in writing by the parties, BMP services shall deliver the Products to the Customer location address or each location
address in an agreement for multiple locations. BMP may, in its sole desecration, without liability or penalty, make partial shipments of Products to
Customer and will provide customer with shipping information of each shipment. Customer agrees to ensure they are available for delivery. BMP shall not
be liable for any delays, loss or damage due to customer not being available for delivery. Customer agrees to pay all shipping costs associated with the
delivery of any product provided by BMP Services. BMP Services will invoice customer for each such instances after receipt from delivery company that
products were received.
7.1 Travel. BMP Services will invoice for any travel expenses and lodging if Customer site is farther than 50 miles from a BMP Services office, this travel will
include airplane, train, bus or car travel, fares for taxis or ride share services, shipping of baggage or materials needed, parking, tolls, lodging and per diem
equal to federal rates. If the site is within 50 miles of an office the only fees would include parking and tolls.
Misc Terms and Conditions:
8.1 BMP Services will provide services in a competent manner, comparable to industry standards. If BMP services does not provide services in such manner
and cannot rectify the problem(s), within thirty (30) days from Customer written notice in which Customer identifies the problem(s), Customer will have
the right to terminate the respective agreement or schedule only. In the event that such issues involve a 3rd party software, solution or integration Customer
agrees to submit their problems with BMP Services per this clause prior submitting those issues to the third party vendor.
8.2 BMP Services at its sole discretion, may terminate this Agreement if Customer: (i) becomes the subject of any proceedings under the Bankruptcy Act or
other insolvency law, voluntary or involuntary, if such proceeding is not dismissed within ninety (90) days; (ii) suffers a receiver to be appointed for its
affairs or property; or (iii) enters into an assignment, or other arrangement, for the benefit of its creditors, or suffers an attachment against or a seizure of a
substantial part of its assets, equipment or its parts and inventories. However, Customer’s responsibility for past due amounts shall survive each bankruptcy
proceeding provided the acknowledgment of such liability by Customer will not affect the discharge of Customer regarding other general creditors.
8.3 In the case of default by either party under this Agreement, the defaulting party will reimburse the non-defaulting party for all costs and expenses arising
from the default, including reasonable attorney fees if the non-defaulting party engages in legal counsel to preserve or enforce such right sunder this
Agreement, including the collection of any payments due.
8.4 All data provided by Customer and stored within any product or service remains the sole property of the Customer. If Customer chooses to terminate
services, BMP Services will assist Customer in the orderly termination of services at its current rate structure. This could involve copying the database to a
backup image or external drive, creating data exports or providing detailed reporting data. Customer agrees to pay BMP Services the actual costs of
rendering such assistance to include hardware if necessary.
8.5 Customer agrees that any creation, design, original work, imaging, custom scripts, custom programming, or unique setup provided to the customer shall
remain the intellectual property of BMP. In the event of termination, BMP shall offer Customer a buyout for all intellectual property they wish to continue
to use, or will remove such property before terminating this Agreement.
9.1 -Solicitation of Employees. Customer acknowledges that BMP Services is involved in a highly strategic and competitive business. Customer further
acknowledges that Customer would gain substantial benefit and that BMP would be deprived of such benefit, if Customer were to directly hire any
personnel employed by BMP Services. Except as otherwise provided by law, Customer shall not without the prior written consent of BMP Services, solicit
the employment of BMP services personnel to leave or go to another firm during the term of this Agreement and for a period of two (2) years following the
termination or expiration of this Agreement. Customer agrees that BMP Services damages resulting from breach by Customer of this provision would be
impracticable and that it would be extremely difficult to ascertain the actual number of damages. Therefore, in the event Customer violates this provision,
Customer shall immediately pay BMP Services an amount equal to US $75,0000 as liquidated damages and BMP Services shall have the option to terminate
this agreement without further notice or liability to Customer. The amount of liquidated damages reflected herein is not intended as a penalty and is
reasonably calculated based on the projected costs BMP Services would incur to identify, recruit, hire and train suitable replacements for such personnel.
9.2 Solicitation of Distributors and Third Parties. Customer acknowledges that BMP Services is a consultation firm and shall introduce Customer to
various distributors or third party organizations throughout the term of this agreement. Customer agrees that without BMP’s Prior written consent (which
consent may be withheld in BMP’s sole and absolute discretion), Customer shall not use, or knowingly cause or permit any of its employees, agents,
principals, affiliates, subsidiaries or any other person or entity to use the contact information provided to Customer by BMP for any third party entity,
distributor or wholesaler to solicit any product or service already provided to Customer by BMP services during the term of this agreement and for a period
of two (2) years following the termination or expiration of this Agreement. If such solicitation results in the termination of the participation of any Product
or Service provided by BMP to Customer, Customer shall be in breach of the terms of this non-solicitation clause and will be responsible for damage equal
36 months of service for each such services.
10.0 Confidentiality. BMP Services recognizes that in the course of performing services, it may have access to confidential and proprietary information,
and trade secrets concerning Customer’s business and operations, including, without limitation, financial and tax information, business plans and
development strategy, and marketing methodology, (collectively referred to as “Confidential Information”). BMP Services recognizes that disclosure of the
Confidential information to competitors; non-authorized thrid parties or the public would be detrimental to the Customer. Accordingly, BMP Services
convenants and agrees with Cuistomer that it will keep scret and treat confidentially the confidential Inforamtion and will not disclose any of the
confidential information to any person or entity with out the prior written consent of the Customer.
11.0 Equipment and Facilities. Customer agrees that BMP Services may utilize certain items of Customer’s Equipment and may gain access to certain
Customer Facilities. Customer retains title and ownership in all of Customer’s equipment owned by Customer and tilizied by BMP Serivces and must grant
authority to BMP services to accesss Customer’s facility. Facility access may be denied for any reason at any time, however if access to facilities is denied,
Customer understands that BMP Services may be unable to perform their duties adequately and if such a situation should exist, BMP Services will be held harmless.
12.0 Insurance Coverage. BMP Services shall maintain at its sole expense commercial general liability insurance for personal injury and property damage;
worker’s compensation insurance as required by law; and hired and non-owned automobile liability insurance. At Customer’s request, BMP Services further
agrees to furnish Customer with certificates, including renewal certificates, evidencing such coverage within thirty (30) days of commencing performance
under this Agreement, at every renewal and at other times as may be reasonably requested by Customer.
Additional Legal Terms
13.0 Indemnity. Each party hereby agrees to indemnify and hold the other party harmless from and against any and all third-party claims, demands,
actions, losses, liabilities, costs and expenses (including reasonable attorney’s fees) arising out of or resulting from the performance, or lack of performance,
of each party’s activities under this Agreement except to the extent caused by either party’s negligence or willful misconduct. BMP Services shall defend and
indemnify Customer against all claims, damages, etc. arising from BMP Services employees’ and agents’ activities at Customer facilities.
14.0 Force Majeure BMP Services shall not be liable for failure to perform any of its obligations under this Agreement during any period in which such
performance is delayed by accidents beyond BMP Service’s reasonable control, such as, but not limited to fire, flood, or other natural disasters, or, embargo,
court order, riot, or other intervention of any government authority, provided that BMP Services immediately notifies Customer of such delay. If BMP
Service’s performance is delayed for these reasons for a cumulative period of forty-five (45) days or more from the date of such notice, CUSTOMER may
terminate this Agreement by giving BMP Services written notice.
15.0 Notices. All notices herein provided for or which may be given in connection with this Agreement shall be sent via regular mail, postage prepaid. If
any such notice shall be given by Customer to BMP Services, it shall be addressed to:
Better My POS, Inc.
Attn: Christopher Hurte,  304 S. Jones Blvd  #3650,  Las Vegas, NV  89107
16.0 Representation and Warranties. We represent and warranty that we (i) have the right, power and authority to enter into this Agreement and to fully
perform all of our obligations hereunder; and (ii) will use commercially reasonable efforts to provide all services required of us under the Agreement in
accordance with prevailing industry standards. You represent and warranty that you (i have the right, power, and authority to enter into this Agreement
and to fully perform all of your obligations hereunder.
17.0 Disclaimer of Warranties THE EXPRESS, BUT LIMITED WARRANTY IN ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, REGARDING OUR SERVICES AND WE AND OUR AFFILIATES SPECIFICALLY DISCLAIM ALL WARRANTIES OF
ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ALL WARRANTIES (IMPLIED OR EXPRESS) OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM
COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR
ENJOYMENT OF THE INFORMATION OR AGAINST INFRINGEMENT REGARDLESS OF WHETHER THE ACTION AROSE INSIDE OR OUTSIDE
THE UNITIED STATES. THERE IS NO WARRANTY AGAINST INACCURACY. THERE IS NO WARRANTY OF SYSTEMS INTEGRATION. THERE
IS NO WARRANTY THAT OUR OBLIGATIONS UNDER THIS AGREEMENT WILL FULFILL ANY OF YOUR OR ANY AUTHORIZED USER’S
PARTICULAR PURPOSES OR NEEDS.
17.1 WE PROVIDE THE SERVICES “AS IS”. YOU EXPRESSLY AGREE THAT USE OF OUR SERVICES IS AT THE SOLE RISK OF YOU AND EACH
AUTHORIZED USER. YOU ACKNOWLEDGE THAT THE USE OF THE SERVICES BY YOU AN EACH AUTHORIZED USER ARE AT YOUR OWN
RISK AND THAT THERE IS NO WARRANTY OF INTERRUPTED OR ERROR-FREE SERVICE OR ACCURACY OR RELIAIBLITY. WE AND OUR
AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL
DAMAGE, OR FOR ANY LOST DATA OR CONFIDENTIAL INFORMATION, INCLUDING BUT NOT LIMITED TO DAMAGE FOR LOST PROFITS,
COSTS OR PROCUREMENT OR SUBSTITUTE GOODS OR SERVICES, BUSINESS INTERUPTION ARISING FROM OR RELATING TO THIS
AGREEMENT OR ARISING FROM OR RELATING TO THE USE OF THE SOFTWARE WHICH HAS BEEN MODIFIED BY ANYONE OTHER THAN
US, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE, THAT RESULT FROM THE USE OR INABILITY TO USE THE SERVICES OR
FROM MISTAKES OBMISSIONS, INTERRUPTIONS, DELETION OF FILES OR DIRECTORIES, LOSS OF DATA, ERRORS, DEFECTS, DELAYS IN
OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMACNE, HOWEVER CAUSED AND UDNER ANY THEORY OF LIABILITY
INCLUDING NEGLIGENCE OR OTHER TORTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES.
17.2 EXCEPT AS EXPRESSLY PROVIDED IN THE AGREEMENT, YOU ACKNOWLEDGE THAT (i) WE ARE IN NO MANNER RESPONSIBLE FOR
ANY ACTION OR INACTION OF ANY THIRD PARTY, INCLUDING, BUT NOT LIMITED TO, HARDWARE OR SOFTWARE VENDORS OR
INTERNET SERVICE PRODIVERS; (ii) WE HAVE NOT REPRESENTED THAT THE SERVICES SHALL BE UNINTERRUPTED, ERROR-FREE, OR
WITHOUT DELAY; AND (iii) WE DO NOT AND CANNOT CONTROL THE FLOW OF DATA THROUGH THE INTERNET, AND SUCH FLOW
DEPENDS IN LARGE PART ON THE PERFORMANCE OF THRID PARTIES WHOSE ACTIONS OR INACTION CAN , AT TIMES, PRODUCE
SITUATIONS IN WHICH CONNECTIONS TO THE INTERNET (OR PORTIONS THEREOF) MAY BE IMPAIRED OR DISRUPTED.
ACCORDINGLY, YOU ACKNOWLEDGE THAT WE DISCLAIM ALL LIABILITY RELATED TO TVEVENTS OUTSIDE OF OUR CONTROL AND /
OR IN THE CONTROL OF THIRD PARTIES, AND YOU SHALL HAVE NO RIGHT TO RELY UPON ANY RESPRESENTATION OR WARRANTY
OF ANY THIRD PARTY IN RESPECT TO THE SERVICES. FURTHER, YOU ACKNOWLEDGE THAT , IN PROVIDING THE SERVICES, WE SHALL
NECESSARILY RELY UPON INFORMATION, INSTRUCTIONS, AND SERVICES FROM YOU, YOUR ADMINISTRATOR, EMPLOYEES, AND
AGENTS, AND ANY OTHER THIRD PARTIES PROVIDING COMPUTER AND COMMUNICATIONS HARDWARE, SOFTWARE AND INTERNET
SERVICES. EXCEPT AS EXPRESSLY PROVIDED IN THE AGREEMENT, YOU FULLY ASSUME THE RISK ASSOCIATED WITH ERRORS IN SUCH
INFORMATION, INSTRUCTIONS AND SERVICES.
18.0 Jurisdiction. This agreement shall be governed by the laws of the State of Nevada. No provision of the Agreement shall be deemed waived, amended
or modified by either party, unless such waiver, amendment or modification is in writing signed by the parties against whom it is sought to enforce the
waiver, amendment or modification.
19.0 The foregoing terms and conditions shall prevail notwithstanding any variance with the terms and conditions of any order submitted by Customer for
services hereunder.
Customer Responsibilities:
20.0 Customer Communication. BMP Services will from time to time provide estimated timelines for completion of support tickets, project developments,
deployment and service integrations. Many of these are reliant on timely communication between BMP and Customer and Customer acknowledges and
agrees to not hold BMP Services liable for any delays due to lack of prompt communication by Customer.
21.0 Customer Assistance in Troubleshooting. Troubleshooting a problem with a product or service will often require the Customer to provide assistance
to BMP technicians. If the customer is unable to provide that assistance BMP may need to call out a technician to the location. If the location is within 50
miles of a BMP Services office, it will be a BMP Representative. If they are outside of a 50 mile radius it will be a technician through the Field Nation service
or through one of our various business to business relationships. In either case Customer will be responsible for any labor hours accrued for the travel to
and from the site and for the hours on site, subject to any support agreements in place.
22.0 Customer Network. The Products and services provided by BMP Services often require a well developed and maintained networking infrastructure
including industrial grade firewalls, edge routers, internal lan routers, access points and switches. If these items are provided by BMP Services, we will
provide Customer with any required access needed. If BMP Services is not providing these products or services, Customer must provide BMP Services with
all appropriate usernames and passwords required to access network resources and maintain all necessary media, license keys, and vendor contact numbers
and provide access to that information when needed.
23.0 Customer Database. It is the responsibility of the Customer to review all database programming for accuracy prior to installation. BMP will not be
liable for any incorrect pricing, incorrect wages or under collected taxes. Project Managers will conduct multiple database reviews with Customer as well as
provide them with Database Access to review all information prior to installation.
24.0 Customer Security. It is the responsibility of the Customer to ensure they have proper security protocols setup throughout their business, this includes
physical security to any of the products we provide as well as computer access security and network security (if Customer is providing these services).
Customer also agrees to follow and maintain all PCI Security Guidelines.
25.0 Maintain Up-to-Date information. Customer acknowledges that it BMP Services needs to have updated information on hand enable to properly
service Customer. Therefore, customer agrees to keep BMP informed of any changes to contacts, location management, ownership, operations or any other
pertinent information as that information becomes available to them.
26.0 Site Preparation for Installation. Customer agrees that the location will be prepared for installation prior to BMP Services being arriving for product
installation. This includes having both Power and Broadband Internet access, having the proper power and data lines ran for products being provided,
having network technicians available for assistance if networking services are not being provided by BMP Services, and having a contractor or similar
professional available for the installation of any device or apparatus that requires drilling into the walls of the facility.
